Our Advisory Board

Loyalty Science Lab is advised by a dozen high-level executives with deep experience in brand and customer loyalty issues. We thank these individuals for their continued guidance and support.

Cathy Burrows
Katrina Conn
Sean Claessen
Bonnie Holub


Senior Marketing Manager, RBC Bank (USA)


Practice Director of Customer Experience & Data Science (Americas), Teradata


Chief Strategy Officer and EVP of Innovation, Bond Brand Loyalty


Chief Architect & Associate Partner, Infosys Consulting

Barry Kirk mug
Tim Manoles
Stewart Pearson
Bert Schmidt


Principal Consultant and CX Practice Leader, Chapman & Co Leadership Institute

 Principal of Advisors Client Services, MasterCard


Founder, Consilient Group LLC


President and CEO at WHRO Public Media

Shriiram Varadan
Robert Welborn
Person Placeholder Profile


Global Product Leader – Digital Commerce for KFC, Yum! Brands


Head of Decision Science, Meta


VP of Global Loyalty and Benefits Product, Visa

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