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Premium movie channels and pay-per-view are not available on MonarchVision.

Yes. To view these channels, you will need a QAM tuner. If your TV was produced after 2006 then it more than likely has this tuner built in. If you are unsure if your TV has this feature, check by looking for 'ATSC/QAM Tuner' in the TV owner's manual or on the packaging box. You may also see the label 'DCR' which means Digital Cable Ready. If your TV does not have a QAM tuner, you can purchase one to hook up to your television externally. *NOTE- once you have installed a QAM tuner on your TV, you will need to run the Auto Program function to add any digital/HD channels that are offered.

• Make sure the TV is plugged into a power outlet.
• Make sure your TV is plugged in to the cable jack using a coax cable.
• If available, run the 'Auto Program' function on your TV to pick up available channels automatically.
• Make sure your TV is in 'Cable Mode.'
• Make sure all the connections are tight and none of your cables are damaged.

Your TV may not be configured to receive a CATV signal (review set-up notes above). You should also run the auto-program feature on your TV to search for all available cable channels.

Cable is connected to the wrong connector on your TV (review set-up notes above).
Plug your video cable into another jack in your room. If this does not solve the problem, contact the ITS Help Desk at (757) 683-3192 to arrange for repairs of the defective jack. If this doesn't solve the problem, borrow another video cable and test your connection. If this works, you can purchase a replacement coax cable.

You may have a feature on your TV which disables individual channels. Check your TV's documentation for information regarding this problem.

Signal Interference - the wiring which is in or near your TV may be acting as an antenna. Either move the wire or move your television away from the source of interference. This problem sometimes happens when TV's are placed on top of refrigerators.

Check other TV's on your floor to see if the same problem occurs. If so, contact the ITS Help Desk at (757) 683-3192. If the issue appears to only affect your set, the problem is most likely in your TV (e.g., bad tube, faulty electronics). You will need to contact a television repair facility for further diagnosis and/or repair.

If you brought a DVD player, you'll need to run a cable from the TV to the player, and another from the player to the wall. Please see the manufacturer's instructions for proper set-up, as ResNet will only provide support for the connection between a TV and the wall jack.